PayStay complements a parking operator’s existing meter or pay-and-display payment options. PayStay allows for on-street car parking without having to buy a ticket or deposit coins into a meter. Simply set up an account by downloading the PayStay App or register at www.paystay.com.au.

PayStay app users must be registered. You can register via the PayStay app, available from the Apple App Store or the Google Play Store. Alternatively, you can register online.  Payment without the requirement to register is available utilising the PayStay guest feature. Simply scan the QR code on selected parking meters.

You can also register through the PayStay Call Centre on 1300 322 111.

When you register for an account with PayStay you will be prompted to enter your credit card details. Your credit card will be debited by an amount that you specify on registration (the "Top Up Amount") and automatically by that amount each time your account falls below a minimum account balance which you also nominate upon registration ("the Low Balance Threshold").

The credit cards that are accepted by PayStay are Mastercard, Visa and American Express.

The PayStay service is designed to ensure you pay for the amount of time that you actually park, rather than paying for more time or running out prematurely. The start and stop model offered by the PayStay app allows you to start your session when you park your car and then stop your session when you exit the parking facility. With PayStay app, there is no need to guess how long you may need or to go back and extend a parking session. You simply pay for what you use. (Please note that you are always required to comply with any time-limited or other parking restrictions of the Parking Facility you are using.)
When using the PayStay guest feature you are required to specify the time you'd like to park.

There are 5 options for starting a parking session.
1. The easiest and most common method is to use the PayStay app.
2. Log in at http://www.paystay.com.au/login.
3. Use the PayStay guest feature.
4. Contact the PayStay call centre on 1300 322 111
5. Send an SMS message to 0419 962 119. To use the SMS service, you must use the following commands:

If there is only one vehicle registered to your account:
‍Start Message: PARK [Zone Number]
Stop Message: STOP

If there are multiple vehicles registered to your account, you must include which one is parked as follows: Start Message: PARK [Zone Number] [Vehicle Registration]
Stop Message: STOP [Vehicle Registration]

Fees and charges can change depending on where you park your vehicle and the settings you have for your PayStay account. Complete information about all possible fees is available in PayStay Fee Guide. Alternatively, please contact the PayStay Call Centre on 1300 322 111 for specific information.

This could be for several reasons. The most common reason is that a credit card has expired, been declined, or been cancelled. If you contact the PayStay call centre on 1300 322 111, our customer service staff will be available to help you update your account.

Yes, you can add more vehicle registrations when you log in to your PayStay account. If you have more than one vehicle associated with your PayStay account, you will need to make sure you have selected the correct vehicle each time you begin a parking session.

When you log in to your account on the PayStay website or via the PayStay app, navigate to the user menu and select “Delete Vehicle”.

The PayStay service can be used wherever you see the PayStay name and logo. Parking areas that have our name on the street sign or the parking meters will contain a zone number as well as details on how to use PayStay.

If you use the PayStayapp, the application will display a message letting you know that you havesuccessfully parked your vehicle.
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‍If you use the PayStaycall centre line to access the Interactive Voice Response (IVR) service, theautomated service will confirm your transaction by relaying the transactiondetails back to you.

If you use the PayStay call centre line and speak to customer service staff, they will confirm the transaction with you personally.

If you use the PayStay website, you can log into your account here. Navigate to the user menu and then select “Recent Transactions” to view your payments. If you use the SMS service, you will receive an SMS back confirming your parking session. (Please be aware that receiving an SMS notification will attract a standard fee.)

If you use the PayStay guest feature you can download your receipt after starting your parking session.

The PayStay service automatically tops up accounts when they fall below a minimum balance. When you register for PayStay, you designate your Top Up Amount and your Low Balance Threshold. When your balance drops below the Low Balance Threshold you nominate, your credit card is debited by the Top Up Amount.

Yes, you can change your Low Balance Threshold or your Top Up Amount at any time. You can log in to your PayStay account, navigate to the user menu and select “Payment & Balance Details” to change these settings.

To close your PayStay account call the PayStay call centre on 1300 322 111.

PayStay is fully compliant with best industry practice for data security, and we meet the Payment Card Industry Data Security Standards (PCI-DSS) to ensure the safety of your credit card information.

You can send an SMS message to 0419 962 119. To use the SMS service, you must use the following commands:

If there is only one vehicle registered to your account:
Start Message: PARK [Zone Number]
Stop Message: STOP

If there are multiple vehicles registered to your account, you must tell us which one is parked:
Start Message: PARK [Zone Number] [Vehicle Registration]
Stop Message: STOP [Vehicle Registration]  

As a motorist, it is your responsibility to ensure that you have parked in accordance with the regulations of the parking facility you are using. PayStay has no authority over the issuance of notices. If you wish to query a parking infringement or penalty notice you have received, contact the issuing party as detailed on the notice.

Check that the website at paystay.com.au is available. If the website is available, and you still cannot log in, you may need to reset your password. If you cannot reset your password, please call the PayStay call centre for assistance on 1300 322 111.

Please call the PayStay Call Centre on 1300 322 111 or email customerservice@paystay.com.au.

If you have started a parking session with PayStay, and you do not stop it, you will be charged for the maximum parking time permitted for the zone in which you have parked. You will not be charged for more than the maximum time permitted, even if you forget to stop your session.

If you have forgotten your username and password, you may need to reset your password. Alternatively, you can contact the PayStay call centre on 1300 322 111 for assistance.

Yes. PayStay is fully compliant with best industry practice for data security, and we meet the Payment Card Industry Data Security Standards (PCI-DSS) to ensure the safety of your credit card information. Weare independently certified by an external and qualified security assessor. For more information about our certification or security, please contact the PayStay call centre on 1300 322 111.